CANCELLATION & RETURN POLICY
All customers shall be obliged to unpack the parcel received and check the items and, in case that aesthetic defects are detected, to notify the company accordingly within 10 days. After the lapse of 10 days, the items are considered received in excellent condition.
• Return of products at the COMPANY’s expense
Return of products at the COMPANY’s expense may be effected in all cases in which the order is executed in a false manner, namely in case that a different item than the one ordered is delivered, either in kind or in quantity, or in case that the packaging of the item is damaged in whole or in its greatest part at the time of delivery, or in case that the item is found to be defective. In this case, the customer shall either deny receiving the product from the beginning, or request that it is returned, following communication with the COMPANY.
Products must be returned in the condition received by the customer. In case that they are not returned at the time agreed after communication with the COMPANY, the online store is entitled to deny the return and therefore to refuse any replacement. In all cases, the product to be replaced must be returned together with all accompanying documents (e.g. Delivery Note – Invoice, Retail Receipt etc.) and packaging. Return of products at the COMPANY’s expense shall be effected by the personnel and transport means of the FLAX COMPANY, either by courier selected by the company or by means of a transport company.
In case of return of the products, and provided that the products will have previously been received and inspected by the COMPANY, the refund to the customer will be made by means of cancellation of the debit card charge, which will be effected by the COMPANY. In case of return of products which have been paid on delivery, the refund will be made by deposit in a bank account indicated by the customer. In case that the products are returned damaged or incomplete, the online store is entitled to claim compensation from the customer, the amount of which shall be determined in accordance with the status of the products, and to proceed unilaterally and without any other formality, to a full or partial offset of its claim against the customer.
In order for a product return to be accepted, the following must apply:
The product must be unaltered and it must not have been tested / used.
The product must not have been in direct contact with the skin.
The product must not have been unpacked (the plastic wrap not to have been removed and to be in the original closed or sealed package, with a promotional gift, instructions, etc).
Note: In case that the purchaser does not inform the COMPANY about the return, return of order
will not be accepted.
If you have not received the email confirming the shipping of your order you may send an email to firstname.lastname@example.org mentioning as subject "Cancellation of Order" and stating the details of your order.
The company is open from Monday to Friday from 8:30 to 14:00, for your assistance.